Frequently Asked Questions
Everything you need to know about our bespoke tailoring and shipping process.
How do I know my correct size for custom garments?
We utilize a proprietary digital sizing tool and a home-fitting process to ensure a perfect fit. Once you place an order, our master tailors review your profile to guide you through any necessary measurements.
What is the typical lead time for an order?
Most of our made-to-order garments are handcrafted and delivered within 4 to 6 weeks. This allows our artisans to ensure the highest quality construction for each individual piece.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
What is your return policy for custom items?
Since custom garments are made to your specific measurements, they are non-refundable. However, we offer an alterations credit for new customers to ensure your first garment fits exactly as intended.
Where are your fabrics sourced from?
We source only the finest natural fibers from world-renowned mills in Italy, England, and Scotland, ensuring longevity, breathability, and superior drape.
Can I request a specific design modification?
Absolutely. We offer various customization options including lapel styles, pocket configurations, and lining choices. For specific requests beyond our standard options, please contact our concierge team.